Job Title: Mortgage SPOC / Loss Mitigation Specialist
Job Overview:
Contemporary Staffing Solutions is seeking a Mortgage SPOC / Loss Mitigation Specialist to join our client to support homeowners who are experiencing financial challenges and help guide them through available mortgage assistance options. This role focuses on understanding borrower situations, reviewing financial information, and ensuring each case moves through the loss mitigation process smoothly and accurately. The specialist will act as the dedicated contact for assigned accounts while working closely with internal departments to align on regulatory and investor requirements. This position helps reduce delinquency risk and promotes clear communication between borrowers and servicing teams.
Compensation:
$20 per hour
Work Schedule:
Monday through Friday, normal business hours
Key Responsibilities of the Mortgage SPOC / Loss Mitigation Specialist:
• Guide borrowers through the loss mitigation process by maintaining consistent communication and explaining available assistance programs.
• Review and analyze borrower financials to determine eligibility for options such as modifications, repayment plans, forbearance, short sale, or deed in lieu.
• Ensure all actions meet federal regulations and investor servicing standards, including CFPB and agency guidelines.
• Collaborate with underwriting, foreclosure, bankruptcy, and customer service teams to move cases forward and resolve escalations.
• Maintain complete and accurate case notes, track document submissions, and monitor deadlines within servicing systems.
Qualifications and Skills for the Mortgage SPOC / Loss Mitigation Specialist:
• Experience in mortgage servicing, loss mitigation, default operations, or collections, typically one or more years.
• Ability to interpret borrower financial documents and apply investor program requirements.
• Familiarity with mortgage servicing processes, default timelines, and federal servicing rules.
• Strong communication, documentation, and organizational skills with the ability to manage several cases at once.
• A related degree is preferred, though equivalent hands on experience is equally valued.
Why Join Us?
This role offers the opportunity to support borrowers during meaningful financial moments while developing deep knowledge in mortgage servicing and government investor programs. You will work with experienced teams and gain exposure to multiple areas within the default and loss mitigation space. CSS provides ongoing support and connects you with future opportunities that align with your long term career goals.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.