Healthcare Patient Services Representative
Call Center Philadelphia, Pennsylvania
Contract Oct 8, 2026
Call Center
Job Title: Healthcare Patient Services Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Healthcare Patient Services Representative to join our client in a role that supports key business operations and contributes to important organizational initiatives. This contract opportunity is Remote and available to candidates residing in Pennsylvania, New Jersey, or Delaware within one hour of Philadelphia. The position provides an opportunity to assist healthcare consumers with important coverage and service questions while collaborating with a dedicated customer support team. Success in this role requires empathy, clear communication, dependability, and confidence managing a steady volume of customer interactions.
Compensation:
$18.00 per hour
Work Schedule:
Five days per week with eight hour shifts totaling 37.5 hours. The service center operates seven days per week between 8:00 AM and 8:15 PM, and candidates must have flexibility to work assigned weekday and weekend schedules.
Key Responsibilities of the Healthcare Patient Services Representative:
This position offers hands on experience supporting individuals with meaningful healthcare needs while strengthening communication and service skills in a structured environment. You will contribute directly to daily operations, collaborate with customer support professionals, and gain additional experience navigating healthcare related concerns.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.
Job Overview:
Contemporary Staffing Solutions is seeking a Healthcare Patient Services Representative to join our client in a role that supports key business operations and contributes to important organizational initiatives. This contract opportunity is Remote and available to candidates residing in Pennsylvania, New Jersey, or Delaware within one hour of Philadelphia. The position provides an opportunity to assist healthcare consumers with important coverage and service questions while collaborating with a dedicated customer support team. Success in this role requires empathy, clear communication, dependability, and confidence managing a steady volume of customer interactions.
Compensation:
$18.00 per hour
Work Schedule:
Five days per week with eight hour shifts totaling 37.5 hours. The service center operates seven days per week between 8:00 AM and 8:15 PM, and candidates must have flexibility to work assigned weekday and weekend schedules.
Key Responsibilities of the Healthcare Patient Services Representative:
- Deliver thoughtful assistance to individuals seeking guidance about healthcare services, insurance coverage, and sensitive medical concerns.
- Guide callers through questions and next steps using clear explanations, active listening, and sound judgment.
- Maintain composure and accuracy while managing continuous inbound calls throughout most of the workday.
- Ensure each interaction reflects professionalism, empathy, reliability, and a strong commitment to customer care.
- Support efficient daily operations by documenting conversations accurately and following established service procedures.
- Previous experience in both a call center environment and healthcare, medical terminology, or a related service setting is required.
- Familiarity with government sponsored health insurance programs is strongly preferred.
- Demonstrated employment stability with dependable attendance and a consistent record of professional performance.
- Strong verbal communication, customer service, problem solving, and interpersonal skills, including the ability to assist individuals calmly during sensitive situations.
- Ability to earn at least 80% on a customer service scenario assessment, along with access to a reliable high speed internet connection and a quiet, private workspace.
This position offers hands on experience supporting individuals with meaningful healthcare needs while strengthening communication and service skills in a structured environment. You will contribute directly to daily operations, collaborate with customer support professionals, and gain additional experience navigating healthcare related concerns.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.