Job Title: Customer Service Representative

Job Overview:
Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client to support a positive customer experience through responsive service, accurate order management, and effective issue resolution. This temporary opportunity is available in Houston, TX, or Pipersville, PA. The Customer Service Representative will assist customers across phone and digital channels while coordinating with internal teams to resolve concerns efficiently. This role is ideal for a service-focused professional who remains organized, composed, and attentive in a fast-paced environment.

Compensation:
$21.00 per hour

Work Schedule:
Monday through Friday, 8:00 AM–4:30 PM

Key Responsibilities of the Customer Service Representative:

• Deliver timely, professional support through phone and web-based channels, helping customers navigate services and reach satisfactory resolutions.
• Manage the customer order lifecycle by entering requests accurately, validating details across departments, and coordinating returns or replacement orders.
• Investigate service concerns involving deliveries, product selections, missing shipments, and account information, escalating complex matters through the appropriate channels.
• Maintain accurate customer profiles and internal records by reviewing information, correcting discrepancies, and documenting actions within company systems.
• Balance multiple customer and administrative requests while meeting established expectations for response volume, order accuracy, interaction quality, and issue resolution.
• Partner with internal team members to identify recurring concerns, strengthen service processes, and improve the overall customer experience.

Qualifications and Skills for the Customer Service Representative:

• High school diploma or an equivalent credential.
• At least one year of experience in customer service, with previous call center experience strongly preferred.
• Customer-first approach with the ability to manage challenging conversations calmly and work toward resolution during the initial interaction.
• Strong written and verbal communication skills, paired with close attention to detail and accuracy.
• Working knowledge of Microsoft Office, including basic proficiency with Microsoft Excel.
• Ability to organize competing priorities and maintain productivity in a high-volume, deadline-driven setting.
• Collaborative mindset with the interpersonal skills needed to coordinate effectively across teams.

Why Join Us?
This opportunity offers valuable experience supporting customers, managing service operations, and collaborating across multiple business functions. You will build transferable customer service and problem-solving skills while contributing to a team focused on delivering dependable, high-quality support.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.