Job Title: Customer Support Specialist

Job Overview:
Contemporary Staffing Solutions is seeking a Customer Support Specialist to join our client to support customers, agents, and internal claims operations through responsive service and accurate administrative coordination. This temporary, onsite opportunity is located in Jacksonville, FL. The Customer Support Specialist will help resolve policy- and billing-related questions, maintain complete records, and keep service requests moving efficiently across the appropriate teams. This role is ideal for a detail-oriented professional who enjoys balancing customer interaction with administrative support.

Compensation:
$22–$30 per hour, based on experience

Work Schedule:
Monday through Friday, 8:00 AM–5:00 PM, with a one-hour lunch. Additional hours may be required during catastrophe response periods.

Key Responsibilities of the Customer Support Specialist:

• Deliver friendly, timely assistance to customers, policyholders, agents, and other contacts through phone, email, and written correspondence.
• Maintain accurate service and claims records by entering policy, loss, workflow, endorsement, and notice information into internal systems.
• Coordinate the flow of new claims and service requests by routing assignments to the appropriate teams and escalating more complex concerns when necessary.
• Support claims administration by organizing documentation, processing correspondence, entering data, assisting with invoices, and maintaining accessible electronic and physical records.
• Help streamline daily office operations by managing incoming and outgoing mail, faxes, email communications, filing, archiving, and post office activities.
• Build knowledge of insurance products, coverage basics, internal procedures, and service standards to provide clear information and identify practical solutions.

Qualifications and Skills for the Customer Support Specialist:

• High school diploma or GED.
• At least one year of customer service or policy service experience, along with a minimum of one year providing administrative support.
• Working knowledge of Microsoft Office applications and confidence learning new business systems and workflows.
• Strong verbal and written communication skills, with the ability to gather, organize, and clearly explain information.
• Ability to interpret basic insurance coverage, policy documentation, and operational procedures.
• Service-oriented approach with strong interpersonal, organizational, analytical, and problem-solving abilities.
• Willingness and flexibility to work additional hours when needed to support catastrophe-related business demands.

Why Join Us?
This position offers an opportunity to expand your knowledge of insurance operations while gaining hands-on experience across customer service, claims support, and administrative functions. You will work with a collaborative team where accuracy, responsiveness, and thoughtful service make a meaningful impact.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.