Member Services Manager
Administrative Collegeville, Pennsylvania
Direct Hire Oct 13, 2026
Administrative
Job Title: Member Services Manager
Job Overview:
Contemporary Staffing Solutions is seeking a Member Services Manager to join our client in a role that supports key business operations and contributes to important organizational initiatives. This onsite direct hire opportunity in King of Prussia, PA offers the chance to lead a large customer support organization, drive service excellence, and influence day to day operational performance. The individual in this role will collaborate with leadership and frontline management to enhance team effectiveness, strengthen employee engagement, and support organizational goals. Success in this position requires strong people leadership, operational oversight, and the ability to guide managers and supervisors within a service focused environment.
Compensation:
$120,000 to $125,000 annually, plus bonus
Work Schedule:
Monday through Friday, normal business hours
Key Responsibilities of the Member Services Manager:
This opportunity offers the chance to make a meaningful impact through leadership of a large service organization while contributing to key operational priorities. You will collaborate with experienced professionals across the business, gain exposure to strategic initiatives, and play an important role in developing high performing teams. The position provides a dynamic environment where strong leadership and operational expertise are highly valued.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.
Job Overview:
Contemporary Staffing Solutions is seeking a Member Services Manager to join our client in a role that supports key business operations and contributes to important organizational initiatives. This onsite direct hire opportunity in King of Prussia, PA offers the chance to lead a large customer support organization, drive service excellence, and influence day to day operational performance. The individual in this role will collaborate with leadership and frontline management to enhance team effectiveness, strengthen employee engagement, and support organizational goals. Success in this position requires strong people leadership, operational oversight, and the ability to guide managers and supervisors within a service focused environment.
Compensation:
$120,000 to $125,000 annually, plus bonus
Work Schedule:
Monday through Friday, normal business hours
Key Responsibilities of the Member Services Manager:
- Oversee a multi level service organization through direct leadership of team supervisors and managers while fostering accountability and performance.
- Guide workforce planning, service delivery, and operational execution to ensure a positive experience for members and stakeholders.
- Analyze performance trends and operational metrics to identify opportunities for process improvement and increased efficiency.
- Support employee development through coaching, mentoring, and leadership initiatives that strengthen team capability and engagement.
- Ensure consistent adherence to organizational standards, service expectations, and business objectives across a large support team.
- Proven experience leading managers, supervisors, or team leaders within a high volume service driven environment.
- Demonstrated success overseeing large employee populations and managing organizational performance through multiple levels of leadership.
- Strong leadership and people management abilities with a focus on employee development and operational results.
- Background in customer support, member services, contact center operations, or a similar service focused function preferred.
- Experience within healthcare, life sciences, patient support services, medical technology, pharmaceutical services, or a related industry strongly preferred.
This opportunity offers the chance to make a meaningful impact through leadership of a large service organization while contributing to key operational priorities. You will collaborate with experienced professionals across the business, gain exposure to strategic initiatives, and play an important role in developing high performing teams. The position provides a dynamic environment where strong leadership and operational expertise are highly valued.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.