Job Title: Lead Business Analyst
Job Overview:
Contemporary Staffing Solutions is seeking a Lead Business Analyst to join our client in a role that supports key business operations and contributes to important organizational initiatives. This temporary opportunity is based in Philadelphia, Pennsylvania, with a Remote work arrangement. The position will help prepare service operations for a significant new insurance offering while providing hands on guidance during its initial rollout and stabilization. The successful candidate will collaborate across customer support, claims, enrollment, training, and project teams to strengthen service quality, manage operational concerns, and promote consistent execution.
Compensation:
$40 to $48 per hour
Work Schedule:
Monday through Friday, normal business hours; 37.5 hour workweek
Key Responsibilities of the Lead Business Analyst:

• Oversee day to day operational readiness and early delivery activities, helping customer service, claims, enrollment, and related functions respond consistently as a new insurance offering is introduced.
• Analyze calls, written interactions, claims activity, enrollment transactions, and operational data to uncover service concerns, process failures, knowledge gaps, and developing risk patterns.
• Coordinate the intake, assignment, escalation, resolution, and documentation of operational questions while providing immediate guidance through chat and other communication channels.
• Establish practical quality measures and control routines, confirm that corrective steps address identified concerns, and partner with project leadership to maintain a unified record of issues, decisions, owners, and actions.
• Deliver leadership updates, readiness plans, review findings, training resources, job aids, communication guidance, process recommendations, and transition materials that support stable ongoing operations.

Qualifications and Skills for the Lead Business Analyst:

• At least 7 years of experience in self funded medical insurance operations, implementation preparation, quality assurance, issue resolution, or a comparable role within a complex service organization.
• Strong understanding of customer service delivery and how claims, enrollment, implementation, and training functions affect one another throughout the member experience.
• Demonstrated experience evaluating operational risk through methods such as call observation, transcript assessment, data analysis, claims examination, transaction review, or related quality practices.
• Proven ability to design workable procedures, monitoring controls, escalation routes, reporting practices, and follow up methods in a changing environment.
• Sound judgment, strong organization, clear communication, and reliable execution, with the ability to turn complicated operational matters into useful guidance and concise reporting for senior leaders; experience in health plan administration, benefits administration, claims operations, or another regulated setting is strongly preferred.

Why Join Us?
This role provides hands on exposure to an important operational launch and the opportunity to influence how teams manage service quality, risk, and readiness. You will work across several business functions, strengthen your oversight and communication skills, and make practical contributions to both daily execution and longer term operating improvements.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.