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Client Service Representatives #102034

Location : Plymouth Meeting, PA
Job Type : Temp/Contract
Compensation : 15.00 USD/HOUR
Start Date : 11/15/2019
End Date : 12/31/2019
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Health Assistants

Twenty job-seekers are needed for a Health Assistant positions in Plymouth Meeting, PA! As the Health Assistant, you will primarily be responsible for responsible for providing clients with a differentiated member services experience. These temporary positions offer $15 an hour.

Responsibilities of the Health Assistants include:

  • Answering calls in a high volume, fast paced environment, from clients regarding their benefits, provider network, claims, invoices, billing and other health plan related questions

  • Probing for information to understand the client’s questions or issue in order to ensure first call resolution

  • Navigating and engaging multiple systems, and pulling the puzzle pieces together to resolve the customer’s questions, complex issues and requests

  • Providing guidance to customers regarding their coverage, provider network, claims and premium payments

  • Educating and empowering members to use the tools and resources available to them so they can self-service and become more savvy health care consumers

  • Navigating and providing input to policies, systems, methods, and procedures for the effective management and control of key business processes

  • Performing other relevant tasks, as needed.

Perks of Working with Our Client Company (for full-time employees):

  • Paid maternity/paternity leave

  • Generous Paid Time Off (including a volunteer day and floating holidays)

  • Competitive benefits

  • Flexible schedules (with remote work opportunities!)

  • Recognizes hard work and dedication

  • Career development opportunities

  • Casual dress code

  • And more!

Required Qualifications :

  • Minimum 1 year of customer service experience in an insurance setting (Health Plan preferably) dealing with claims, benefits and eligibility issues

  • College Degree Preferred (not required)

  • Excellent customer service skills; strong verbal and written communication

  • Ability to respond emphatically

  • Experience resolving benefits and provider network questions in a fast paced, telephonic environment

  • Ability to answer the unasked question providing first call resolution

  • Ability to navigate multiple systems and multi-task

  • Ability to de-escalate tense situations and turn them into productive, resolve oriented conversations

  • Ability to navigate basic math scenarios including percentages, premiums/payments and out of pocket expenses (deductibles/coinsurance/copays)

  • Quick thinker

  • Flexibility and adaptability

  • Initiative, independence and a willingness to learn

  • Demonstrated ability to work as a team and collaborate

  • Bi-lingual preferred

  • Available to work 40 hours a week between 8am and 8pm

Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty and integrity. CSS has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, Salesforce We respect our clients and candidates equally while keeping the client’s best interest in mind. Everyone at CSS operates with pro-active pipelines and with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


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