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Quality Assurance Representative #101681

Location : Mount Laurel, NJ
Job Type : Temp/Contract
Compensation : 15.00 USD/HOUR
Start Date : 10/16/2019
End Date : 02/16/2020
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Quality Assurance Representative

Quality Assurance Representatives are currently needed for positions in Mount Laurel, NJ! As the Quality Assurance Representative, you'll be responsible for monitoring phone calls for various departments in order to ensure compliance with federal laws and company/departmental procedures, as well as ensure employees are providing outstanding customer service. This position starts at $15 an hour.

Responsibilities of the Quality Assurance Representative include:

  • Completing all assigned call monitors during each week of monitoring.

  • Monitoring at least one department for procedure, customer service, sales skills (if applicable), telephone etiquette, and compliance with any applicable federal laws.

  • Using established criteria and procedures to locate, listen to, score and publish call monitoring results.

  • Performing other related duties as assigned.

Required Qualifications :
Requirements of the Quality Assurance Representative:

  • High School Diploma/GED, 1-3 months related experience/training, or equivalent combination of education and experience

  • Great communication and presentation skills

  • Strong problem-solving skills

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!

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161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

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