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Customer Service Supervisor #107326

Location : Beaverton, OR
Job Type : Direct
Compensation : 60000.00 USD/YEAR
Start Date : 07/12/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Customer Service Supervisor - Remote to start!



Multiple Customer Service Supervisors are needed to supervise an inbound/outbound call center at a reputable mortgage company in Beaverton, OR! The Customer Service Supervisor will primarily be responsible for managing the daily operations of the Call Center. This Direct-Hire role offers $60-65k annually!


 


Responsibilities of the Customer Service Supervisor include:





  • Assisting in managing all aspects of customer contact processes, including the Call Center.

  • Overseeing the borrower website experience.

  • Managing daily operations of the Call Center to ensure smooth workflow and achieve predetermined goals.

  • Building an effective and strong team committed to delivering world-class customer care and achieving organizational goals.

  • Accurately assessing the strengths and developmental needs of your team, including giving feedback and performance management.

  • Identifying and analyzing escalated problems and providing guidance to your team members for resolution.

  • Negotiating solutions and acting as a liaison with internal and external customers.

  • Monitoring all production and control reporting to ensure agent, team, and site expectations are met in an effort to comply with all SLA’s.


Required Qualifications :
Requirements:



  • Associates Degree or equivalent from a 2-year College or University OR 1-2 years of experience and/or training or equivalent combination of education and experience

  • At least 1 year of supervisory/team lead experience in a call center

  • Must be able to work 1pm - 10pm 


Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


 


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