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Tier 1 Help Desk #107535

Location : Harleysvlle, PA
Job Type : Temp/Contract
Compensation : 1.00 USD/HOUR
Start Date : 07/26/2021
End Date : 11/26/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :








Our client in Harleysville, PA is seeking a Tier 1 Help Desk professional to join the team. This is a 3 month contract to hire opportunity.


 


Key Tasks and Responsibilities:



  • Serve as the first point of contact for end-users seeking technical assistance.

  • Provide technical assistance and support for incoming helpdesk queries and issues related to hardware, software, and softphone solutions.



  • Perform remote and in-person troubleshooting through diagnostics and relevant questions.



  • Educate end-users on user error problems.



  • Ability to escalate unresolved issues to next level of support.



  • Troubleshoot and diagnose network connectivity/configuration problems.



  • Educating coworkers about network security and best practices for computer usage.



  • Set up new Employees and maintain equipment inventory.



  • Participate in new technology deployment projects.



  • Other duties as assigned by senior management.


 


 



Required Qualifications :
IT Help Desk Requirements:

  • 1-3 years of help desk experience.



  • Associates Degree in Information Technology or demonstrated equivalent experience.

  • Strong analytical, diagnostic, and problem-solving skills.



  • The ability to effectively communicate with employees on recommended actions for problem resolution.



  • A strong understanding of software/network (mostly Windows) configuration, support and troubleshooting as it relates to the installation and support of the software and the environments that the software resides on.



  • Experience understanding and supporting proprietary software residing on Windows and other end-user operating systems.



  • Experience support Office 365 applications and user management.


 


Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!




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