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Inbound Call Center Customer Service Reps #104195

Location : Cherry Hill, NJ
Job Type : Temp/Contract
Compensation : 16.00 USD/HOUR
Start Date : 06/08/2020
End Date : 12/19/2020
Hours : Full Time
Travel : No
Relocation : No

Job Description :


Customer Service Representative - Hiring During COVID-19, REMOTE to start!








Multiple friendly, organized Customer Service Representatives are needed to support an inbound/outbound call center at a mortgage company located in Moorestown, NJ! The Customer Service Representative will primarily be responsible for obtaining, performing a comprehensive review, filing, and updating the system for various documents. This role offers $16 an hour! 







Responsibilities of the Customer Service Representative include:



  • Answers inbound calls and directs calls to appropriate department

  • Reviews cash needed from borrowers.

  • Reviews payment information with borrowers.

  • Offers customer support at various stages of the loan process.

  • Takes inbound calls and makes outbound calls, as needed.

  • Completes various data entry/clerical duties.





Required Qualifications :
 
Requirements of the Customer Service Representative:


  • HS Diploma or GED required, College Degree preferred

  • At least 1-2 years of call center experience required

  • Additional customer service experience preferred

  • Proficient in Microsoft Office (Excel, Word, Outlook)

  • Computer literacy

  • Strong written and verbal communication skills

  • Able to work a training shift Monday to Friday, 9 AM to 6 PM; once all training is over, 10 AM to 7 PM or 11 AM to 8 PM


 


 


Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!






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