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Customer Service Agent (Hybrid) #112085

Location : Coeur d Alene, ID
Job Type : Direct
Compensation : 16.17 USD/HOUR
Start Date : 03/25/2023
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Customer Service Agent


We are looking for talented Customer Service Agents to join our client in Coeur d'Alene, ID! As a Customer Service Agent, your primary responsibility will be providing quality technical and customer service support. The exciting Direct-Hire opportunity is offering an hourly pay of $16.17/hr with a $2/hr attendance incentive! 

Responsibilities of the Customer Service Agent include: 

  • Through personalized relationships and communication efforts, you will take ownership of first interactions that a member has with our new, Boost Infinite brand 

  • Focused on learning and helping to create scalable processes  

  • Establish long-term customer relationships by providing exceptional service and one-call resolution. 

  • Maintain strong knowledge of all our wireless products, accessories and pricing plans.  

  • Collaborate with team members to achieve organizational goals.  

  • Attract potential customers by providing helpful suggestions and selling the value of our products and services. 

  • Accurately respond to customers’ questions regarding billing, device activation, and setup, product features, troubleshooting, and hardware operation. 

  • Guide customers through making payments via chat, phone, or email.   

  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency. 

  • Interpret and execute on a variety of instructions furnished in written, oral, diagram, and/or schedule form via chat, phone, and email.  

  • Assist with driving organizational initiatives and team projects by providing ideas and solutions. 

Required Qualifications :
Qualifications of the Customer Service Agent includes:

  • One or more years of wireless technical and/or customer service experience₂ 

  • Knowledge of wireless handset devices and their functions 

  • Ability to clearly articulate service plan information  

  • Prior experience with wireless customer care billing 

  • Adaptability to different work environments 

  • High engagement throughout the entirety of their shift 

  • Superb attendance 

  • Willingness to work flexible schedules including weekends, evenings, and holidays 

  • Tech savviness with the ability to smoothly operate Windows OS desktop computer and ability to grasp wireless technology concepts 

  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating multiple tools 

  • Excellent written and verbal communication skills with the ability to provide a high level of customer service  

  • Willingness to proactively communicate problems to various business levels 

  • An openness to being coachable and a desire to learn new techniques

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.


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