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Customer Service Supervisor # 107340

Location : Jacksonville, FL
Job Type : Direct
Compensation : 60000.00 - 65000.00 USD/YEAR
Start Date : 08/01/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Customer Service Supervisor - #107340




Position Title: Customer Service Supervisor


Location: Jacksonville, FL


Job Type: Direct Hire


Compensation: Starting at 60,000 - 65,000 USD/YEAR


Start Date: 07/12/2021 or 07/19/2021


Hours: Full Time


Travel: No


Relocation: No




POSITION SUMMARY:




Our client located in Jacksonville, FL is looking for multiple empathetic leaders that are detail-oriented, organized, and communication-driven to serve as Customer Service Supervisors and oversee agents while managing daily operations in their call center. Candidates have the opportunity to join one of the top mortgage lenders in the nation and work with a large team of professionals that was awarded one of the Top Workplaces in the United States and serves almost one and a half million customers throughout the country. As a Customer Service Supervisor, you would be responsible for overseeing call center agents, directing internal meetings and coaching sessions, and ensuring efficient and comprehensive service to all customers through incoming and outgoing calls. These are full-time, direct-hire, in-office positions that offer a starting annual salary of $60,000 - $65,000 with the ability to earn bonuses and promotions, in Jacksonville, FL.


 


JOB COMPETENCIES/RESPONSIBILITIES:




  • Monitoring and overseeing call center agents as they take calls from customers and ensuring they are thoroughly fulfilling all customer requests under strict timelines.




  • Building, leading, and directing teams and internal meetings and coaching sessions to guide call center agents and other team members.




  • Overseeing members’ website experiences.




  • Identifying and analyzing issues, strengths, or needs within your team and offering feedback and solutions to internal issues to help lead the team towards predetermined goals.




  • Acting as a liaison between team members and customers.




  • Ensuring a positive, goal-oriented work environment and portraying strong leadership skills both internally and externally.




Required Qualifications :

POSITION REQUIREMENTS:




  • Associate’s Degree or equivalent from a 2-year university/college, and/or at least 1-2 years of experience in a supervisory role




  • High School Diploma/GED required




  • Experience in a call center required




  • Experience in the Mortgage/Finance and Insurance industries a plus




  • Excellent written and verbal communication skills




  • Strong leadership and management skills and has a problem-solver way of thinking




  • Ability to manage a team and daily operations within a call center to ensure positive workflow and achieve predetermined goals and milestones




  • Must be available to work full-time scheduled shifts Monday - Friday between 1 PM and 10 PM EST




  • Ability to work one Saturday per month from 9 AM - 6 PM EST




  • Must be local to Jacksonville, FL




Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty and integrity. CSS has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, Salesforce We respect our clients and candidates equally while keeping the client’s best interest in mind. Everyone at CSS operates with pro-active pipelines and with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!




 


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