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Help Desk #100952

Location : Pennington, NJ
Job Type : Direct
Compensation : 1.00 USD/YEAR
Start Date : 08/22/2019
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Help Desk Support

A friendly and technically savvy job-seeker is needed for a Direct-Hire Help Desk Support role in Pennington, NJ!

Responsibilities of the Help Desk Support include:

  • Providing Help desk support via phone and email with hardware and software troubleshooting, administration, and installation for PCs, servers, and networks.

  • Responding to tickets in a timely manner from ticketing system (KACE).

  • Identifying business issues and developing technical recommendations to solve them.

  • Providing printer maintenance, and mobile device support.

  • Traveling to other offices to solve issues.

  • Performing other related duties as needed.

Required Qualifications :

Requirements of the Help Desk Support:

  • Certificate in information systems, data processing, electronics technology, mainframe operations or microcomputer systems gained through one-year college level curriculum or equivalent experience

  • Previous experience in an IT Help Desk environment preferred

  • Excellent communication and customer service skills

  • Working knowledge of Windows 10, Mobile device software (iPhone/iPad), MAS360

  • Experience with Imaging software- experience with Acronis ideal but not required

  • Understanding and following to Active Directory & Exchange

  • Acquire/maintain current knowledge of identified software products and support policies in order to provide technically accurate solutions to customers

CSS Tec is a business unit of Contemporary Staffing Solutions and a company that exudes unwavering results with urgency, honesty, and integrity. CSS Tec has been a leading provider of contract, contract-hire & direct hire solutions while also offering Project Management and implementations of Salesforce solutions. CSS Tec prides itself on internal retention, with the average recruiter’s tenure exceeding 5 years and some recruiters exceeding 15. CSS Tec is established in the Philadelphia Metro area & has a strong brand, incredible reach, & access to both active & passive candidates through well-established networks in the Greater Philadelphia area & nationally. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Information Technology &Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS Tec team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!

CSS works with our clients and candidates to communicate the opportunity being extended along with the experience required and approved by the client. In turn, the compensation is based on experience and the decision to extend an offer at a specific amount is determined by the hiring company, not CSS. We value the opportunity to represent you and are legally obligated does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.



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