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UCC System Administrator Jr. #101547

Location : Philadelphia, PA
Job Type : Temp/Contract
Compensation : 1.00 USD/HOUR
Start Date : 08/26/2019
End Date : 12/31/2019
Hours : Full Time
Travel : No
Relocation : No

Job Description :

System Administrator


A System Administrator is needed for a position in Philadelphia, PA. The System Administrator will be responsible for voice engineering, system administration, Cisco UCCX, and integration support.


Responsibilities of the System Administrator include:



  • Voice Engineering

    • Performing systems tuning to optimize performance. 

    • Analyzing systems and performance data for capacity analysis/management. 

    • Handling solution development and integration with other specialized disciplines: network security, wireless network and other IT telephony systems.  

    • Managing all technical aspects of the platform, supporting complex solutions and troubleshooting complex problems.



  • System Administration

    • Administering Permissions, manage licensing and perform all tasks required for the reliable operation of the Call Manager. 

    • Ensure security through access controls, backups and firewalls.  

    • Plan for system maintenance, software patches and upgrades. 



  • Cisco UCCX Experience 

    • Contact center support includes changes to call flows and ACD queues, development of new call flows and ACD queues, administration of supervisors and agents and development and support of contact center reporting, Moves, Adds, Changes (MAC’s).



  • Assisting in the integration of HigherGround, Spectralink, Spoke, Overhead paging, etc.

  • Working with telecommunication carriers and managing vendors.

  • Deliver/replace handsets as needed.

  • #LI-JK1


Required Qualifications :
CSS Tec is a business unit of Contemporary Staffing Solutions and a company that exudes unwavering results with urgency, honesty, and integrity. CSS Tec has been a leading provider of contract, contract-hire & direct hire solutions while also offering Project Management and implementations of Salesforce solutions. CSS Tec prides itself on internal retention, with the average recruiter’s tenure exceeding 5 years and some recruiters exceeding 15. CSS Tec is established in the Philadelphia Metro area & has a strong brand, incredible reach, & access to both active & passive candidates through well-established networks in the Greater Philadelphia area & nationally. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Information Technology &Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS Tec team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with! #LI-JK1



CSS works with our clients and candidates to communicate the opportunity being extended along with the experience required and approved by the client. In turn, the compensation is based on experience and the decision to extend an offer at a specific amount is determined by the hiring company, not CSS. We value the opportunity to represent you and are legally obligated does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
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