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Remote Call Center Reps (Healthcare) - #108175

Location : Minneapolis, MN
Job Type : Temp/Contract
Compensation : 18.00 USD/HOUR
Start Date : 10/11/2021
End Date : 02/09/2022
Hours : Full Time
Required Education : Office Call Center
Travel : No
Relocation : No

Job Description :

Benefits Enrollment Representative - Remote in MN! 


 




Our client in Minneapolis, MN is looking for multiple friendly, detail-oriented, and communication-driven Benefits Enrollment Representatives to provide superior customer service to all customers and clients through phone calls, emails, and instant messaging systems. As a Benefits Enrollment Representative, you will be responsible for helping members through the insurance enrollment process. This temporary to possible hire opportunity offers $18/HR and will begin remotely! 


 


RESPONSIBILITES OF THE BENEFITS ENROLLMENT REP INCLUDE:




  • Building rapport with clients and customers through phone calls, emails, and instant messaging systems, while responding in a respectful and timely manner




  • Customizing customer service approaches to specific client needs and demonstrating a thorough understanding of all company pensions and healthcare plans while offering specific advice on options suitable to each client




  • Undergoing all processes and handling secure client information with discretion and per Data Privacy, company data security requirements, and HIPAA laws




  • Understanding and translating health and welfare pension plans and complex processes and information into simple instructions and explanations for clients and customers




  • Documenting all phone calls and interactions and accurately entering information into secure company computer systems and software




  • Participating in team meetings, training sessions, and performing any extra necessary duties needed by the company




Required Qualifications :

REQUIREMENTS OF THE BENEFITS ENROLLMENT REPRESENTATIVE INCLUDE:




  • High School Diploma/GED required, Bachelor's Preferred




  • 1-2 years of customer service experience, Call Center Preferred




  • Previous experience with healthcare insurance industry preferred 




  • Excellent written and verbal communication skills




  • Strong attention to detail, organization skills, and ability to multitask




  • Ability to work remotely and must be local to Minneapolis, MN




Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty and integrity. CSS has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, Salesforce We respect our clients and candidates equally while keeping the client’s best interest in mind. Everyone at CSS operates with pro-active pipelines and with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!




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