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End User Support Specialist #108029

Location : Exton, PA
Job Type : Temp/Contract
Compensation : 1.00 USD/HOUR
Start Date : 09/13/2021
End Date : 02/25/2022
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Our client, a global supply chain and distribution client is seeking to an End User Support Specialist to join the team! This is a Contract to hire role! This is an ONSITE position located in Exton, PA.  The ideal candidate will possess the right mix of technical skills, business savviness, communication skills to make an immediate impact to the team.




SUMMARY


Designs, maintains, and provides support for the desktop computing environment, delivers technical and software support to all end users (office and plant-based), and ensures proper computer operation so that end users can accomplish business tasks. Works in and understands the "client" server, storage, and networking environments.  


 


ESSENTIAL DUTIES AND RESPONSIBILITIES



  • Analyze, troubleshoot, and resolve complex problems with business applications, networking, and hardware

  • Participates or represents department requirements on assigned projects as directed

  • Install, configure, and test upgraded and new computers and applications based upon organization

  • Partners with business leaders in identifying hardware/software needs and provide advice regarding current options, policies, and procedures

  • Troubleshoot network accounts and other business application access issues until resolved

  • Oversee server room for assigned location(s) including standard maintenance

  • Other responsibilities as assigned


 


Required Qualifications :
 

EDUCATION and/or EXPERIENCE



  • Associates Degree, Technical Training or equivalent hands-on experience in providing end user technical support

  • Prior service desk experience

  • A+ or MCP (Microsoft Certified Professional) certifications preferred but not required

  • Mac Support Certification or experience or willingness to learn Mac support

  • Has high-level knowledge of computer hardware, operating systems and desktop applications, printers, Scan guns, remote access and remote control software and data cabling

  • High-level understanding of customer service software, local area networks (wired and wireless) file, print and email servers, video conferencing and voice systems

  • Project management experience a plus


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