Service Desk Technician #107537
Our client is looking for an excellent Service Desk Technician who takes pride in their customer service, takes the initiative to solve technical issues through problem solving, and has the drive to expand on their technical knowledge!
The Service Desk Support Technician will work with employees and customers across multiple business areas to answer questions and resolve issues with software and hardware, in alignment with the Information Technology team’s objective to provide exemplary customer support to the Enterprise. They will help drive the course of action for service desk related issues for the IT Department.
The Service Desk Support Technician is responsible for triaging and maintaining an open line of communication with the employees regarding ticket status. The Service Desk Technician will support on campus and remote users.
The ideal candidate will thrive in the following:
Education and Experience
- Minimum of 4 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
- Working knowledge of O365, Windows 10, Active Directory
- Application management with software as a service
- Disk Encryption and VPN software a must
- SCCM a plus
Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!