• Share this Job

Service Desk Technician #107537

Location : Malvern, PA
Job Type : Temp/Contract
Compensation : 1.00 USD/HOUR
Start Date : 07/26/2021
End Date : 10/29/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :








Our client is looking for an excellent Service Desk Technician who takes pride in their customer service, takes the initiative to solve technical issues through problem solving, and has the drive to expand on their technical knowledge!


 


The Service Desk Support Technician will work with employees and customers across multiple business areas to answer questions and resolve issues with software and hardware, in alignment with the Information Technology team’s objective to provide exemplary customer support to the Enterprise. They will help drive the course of action for service desk related issues for the IT Department. 


 


The Service Desk Support Technician is responsible for triaging and maintaining an open line of communication with the employees regarding ticket status. The Service Desk Technician will support on campus and remote users.


 


The ideal candidate will thrive in the following:


 



  1. Technical Knowledge

  2. Initiative

  3. Problem solving

  4. Team work

  5. Flexibility

  6. Effective time management

  7. Good oral and written communication skills

  8. Excellent customer service skills.

  9. Recordkeeping and records management

  10. Work independently


Essential Responsibilities


 



  1. Perform first and second level support/troubleshooting for all issues received via phone, email, and the ServiceDesk system. Support includes, but not limited to, updating active directory accounts, adding printers, resetting passwords, hardware and software troubleshooting and escalation to vendors when required.

  2. Actively manage ServiceDesk ticket queue using department predefined strategy, by ensuring all tickets are properly categorized, prioritized, updated, and resolved in a timely manner. Follow up with stakeholders on a daily basis with all open issues until resolved.  Notify requesters and escalate when necessary.

  3. Create accounts and troubleshoot issues with Sophos VPN, and McAfee EPO Disk Encryption.

  4. Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.

  5. Publish and maintain a library of self-help solutions to common problems for user population and promote user access to the ServiceDesk software solutions area.

  6. Explain problem resolutions to employees and customers.

  7. Maintain and administer Mitel VoIP phone system.

  8. Building and imaging new laptops with SCCM and setting up work environments.

  9. Manage and maintain equipment inventory records to include Laptops, phones, monitors, printers and other peripherals. Undertake and assist with all IT equipment moves

  10. Assist with the coordination and setup of all conference room booking request that require AV support

  11. Be able to support multiple business locations, either remotely or in person as needed.

  12. Lead hardware/software projects for the IT team.

  13. Participate in monthly Server Maintenance patching.

  14. Help to administer and learn new Enterprise Applications (Salesforce etc.)


 



Required Qualifications :

Education and Experience


 



  1. Minimum of 4 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)

  2. Working knowledge of O365, Windows 10, Active Directory

  3. Application management with software as a service

  4. Disk Encryption and VPN software a must

  5. SCCM a plus


 


Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!




#LI-DR1


#LI-DH1


Powered by AkkenCloud

Serving Nationwide

Corporate
161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

© 2018 Contemporary Staffing Solutions | SiteMap | Privacy Policy | Contact Us

Contemporary Staffing