Client Service Representative (Remote) #110531
Location :
Remote
Job Type :
Temp/Contract
Compensation : 17.00 USD/HOUR
Start Date :
07/11/2022
End Date :
07/12/2023
Hours :
Full Time
Travel :
No
Relocation :
No
Job Description :
Client Service Representatives (Remote)
Multiple Client Service Representatives are needed for a remote opportunity with our client. As the Client Service Representative, you will be responsible for providing excellent customer service to members, medical providers and brokers. This temp-hire opportunity offers $17/ HR!
Responsibilities of the Client Service Representative Include:
- Adhere to the company’s service standards to ensure a high level of customer satisfaction.
- Learn and follow established protocols
- Answer and resolve all member, provider, and broker inquiries regarding products and services.
- Manage requests for medical assistance services on a planned or emergency basis.
- Communicate with doctors’ offices and hospitals to establish financial arrangements.
- Appropriately and proficiently document all interactions and maintain and update files in the designated systems.
- Other duties as assigned
Required Qualifications :
Requirements of the Client Service Representative Include:
- Undergraduate Degree and/or equivalent experience.
- Excellent verbal and written communication skills. Professional phone manner
- Ability to speak, read, and write fluent English; Multi-lingual skills preferred
- Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis.
- Strong facilitation, conflict resolution, and investigative skills
- Must have reliable at-home high speed internet service capabilities with a minimum internet speed of 75 Mbps (ex., Verizon or Comcast) for remote work
- Customer service experience in a services industry a plus, or volume direct customer contact in retailing or service industries preferred.
- Familiarity with insurance products and insurance terminology is a plus
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
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