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Client Service Representative (Remote) #110531

Location : Remote
Job Type : Temp/Contract
Compensation : 17.00 USD/HOUR
Start Date : 07/11/2022
End Date : 07/12/2023
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Client Service Representatives (Remote)



Multiple Client Service Representatives are needed for a remote opportunity with our client. As the Client Service Representative, you will be responsible for providing excellent customer service to members, medical providers and brokers. This temp-hire opportunity offers $17/ HR!



Responsibilities of the Client Service Representative Include:



  • Adhere to the company’s service standards to ensure a high level of customer satisfaction.

  • Learn and follow established protocols 

  • Answer and resolve all member, provider, and broker inquiries regarding products and services.

  • Manage requests for medical assistance services on a planned or emergency basis.

  • Communicate with doctors’ offices and hospitals to establish financial arrangements.

  • Appropriately and proficiently document all interactions and maintain and update files in the designated systems.

  • Other duties as assigned


Required Qualifications :
Requirements of the Client Service Representative Include:



  • Undergraduate Degree and/or equivalent experience.

  • Excellent verbal and written communication skills. Professional phone manner

  • Ability to speak, read, and write fluent English; Multi-lingual skills preferred

  • Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis.

  • Strong facilitation, conflict resolution, and investigative skills

  • Must have reliable at-home high speed internet service capabilities with a minimum internet speed of 75 Mbps (ex., Verizon or Comcast) for remote work

  • Customer service experience in a services industry a plus, or volume direct customer contact in retailing or service industries preferred.

  • Familiarity with insurance products and insurance terminology is a plus


 

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.

 

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