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Application Support Analyst #107854

Location : Malvern, PA
Job Type : Direct
Compensation : 1.00 USD/YEAR
Start Date : 09/09/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :








Our client based in Malvern, PA is seeking a Application Support Analyst to join the team .This is a direct hire opportunity. Candidates must be local to Malvern, PA and willing to come onsite a few days a week. 


 


The Application Support Analyst specializes in the support of  applications, both in a first and second tier capacity. The Application Support Analyst has good working knowledge of architectural design and operation of systems to ensure consistent, reliable operations for internal and external stakeholders. Additional responsibilities include supporting timely customer delivery, analysis and diagnosis of application errors, and supporting the externally facing Customer Support department as a second tier escalation point. The Application Support Analyst regularly interacts with Project Management, Development, Operations and Customer Support groups, as well as vendors to support third party or commercial off the shelf (COTS) applications.


 


Responsibilities



  • Obtaining in-depth knowledge of various client proprietary and third party operational systems and applications

  • Providing remote and in person support to users of the client proprietary and third party operational systems and applications

  • Recording all incidents in a CRM tool to include ensuring timely responses to and closure of reported incidents, documenting all incidents in a comprehensive manner

  • Directly assist clients on escalated, moderately complex technical issues as needed

  • Escalating issues to appropriate personnel for problems that cannot be resolved in a timely manner

  • Manage Incidents and Escalations within SLAs (Service Level Agreements)

  • Performing education and training to users on how to properly and effectively use BioTelemetry proprietary and third party operational systems and applications

  • Creating and maintaining support documentation and third party operational systems and applications and ensuring that documentation is updated and maintained in organizational knowledge base

  • Conducts routine tasks as needed.

  • Performs other duties, tasks, and assignments as needed.

  • On Call rotation split with team to cover 24x7 emergencies


 


Qualifications:



  • 3+ years’ experience supporting database driven applications

  • Experienced with data extraction, transformation and loading (ETL) using Microsoft SQL

  • Experience working in a regulated environment, preferably in the FDA or healthcare related fields

  • Experience with .NET and Java programming a plus

  • IT service management experience a plus

  • Demonstrated overall IT literacy

  • Solid understanding of Windows infrastructure, network computing technologies and database administration using MS SQL Server

  • Demonstrated ability to effectively manage concurrent projects, issues and other responsibilities

  • Demonstrated ability to perform job functions in compliance with organization procedures and policies

  • Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills

  • Self-starter with the ability and desire to dig into complex problems


 


 



Required Qualifications :

Qualifications:



  • 3+ years’ experience supporting database driven applications

  • Experienced with data extraction, transformation and loading (ETL) using Microsoft SQL

  • Experience working in a regulated environment, preferably in the FDA or healthcare related fields

  • Experience with .NET and Java programming a plus

  • IT service management experience a plus

  • Demonstrated overall IT literacy

  • Solid understanding of Windows infrastructure, network computing technologies and database administration using MS SQL Server

  • Demonstrated ability to effectively manage concurrent projects, issues and other responsibilities

  • Demonstrated ability to perform job functions in compliance with organization procedures and policies

  • Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills

  • Self-starter with the ability and desire to dig into complex problems


 


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