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Customer Care Associate #102132

Location : Plymouth Meeting, PA
Job Type : Temp/Contract
Compensation : 14.30 USD/HOUR
Start Date : 11/07/2019
End Date : 04/24/2020
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Customer Care Associate

Customer Care Associates are needed for positions in Plymouth Meeting, PA! As the Customer Care Associate, you will be responsible for providing guidance and direction to company members regarding the health care system. This position offers $14 an hour.


Responsibilities of the Customer Care Associate include:



  • Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have

  • Building rapport with callers using a friendly, courteous and professional manner

  • Verifying/Collecting demographics and update systems as necessary

  • Determining and executing the best resolution to assist the member based on their needs or requests

  • Connecting members to appropriate area(s) both internally and externally

  • Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors

  • Performing other duties and projects as assigned by management



Perks of Working with Our Client Company (for full-time employees):



  • Medical, Dental, and Vision insurance

  • 401K plan with company match

  • Casual dress code

  • Free snacks and drinks

  • And more!



Required Qualifications :

Requirements of the Customer Care Associate:



  • Customer Services in a telephone environment preferred

  • Strong Communication skills and phone etiquette

  • Strong ability to explain complex issues to members or callers

  • Highly effective listening skills

  • Strong problem solving/issues resolution/multitasking skills

  • Excellent customer service and customer resolution skills

  • Organizational and administrative skills

  • Experience with Microsoft Word and Excel


Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!

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