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Health Assistants - #107115

Location : Scottsdale, AZ
Job Type : Direct
Compensation : 22.00 USD/HOUR
Start Date : 07/12/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Health Assistants - #107115


 


Location: Scottsdale, AZ, Starting Remotely


Job Type: Direct Hire


Compensation: 21.50 USD/HOUR


Start Date: 07/12/2021


Hours: Full Time


Travel: No


Relocation: No


 


POSITION SUMMARY:


 


Our client located in Scottsdale, AZ is looking for multiple friendly, detail-oriented, and communication-driven Health Assistants to join their fast-paced, motivated team, acting as a customer service representative and helping members navigate their healthcare benefits and needs. Candidates have the opportunity to join a company that combines technology-driven benefits and health solutions with specialized, dedicated support to help members find the best healthcare options and plans suited to their individual needs. This company was voted as a Top Place to Work and recognized for its Excellence in Business Intelligence in Customer Service. As a Health Assistant, you would be responsible for having a thorough knowledge of all health care systems, plans, and benefit options, and ensuring efficient and comprehensive service to all customers through incoming and outgoing calls and digital messaging applications. You will be building rapport with members and acting as a liaison between the members and the company to offer excellent and detail-oriented translations and explanations of all healthcare options. These are full-time, direct-hire positions that offer a starting rate of $21.50 per hour with the ability to earn bonuses and promotions, and will begin remotely then transition in-office in Scottsdale, Arizona.


 


JOB COMPETENCIES/RESPONSIBILITIES:




  • Monitoring, answering, and making incoming and outgoing calls from customers and thoroughly fulfilling all customer requests under strict timelines




  • Building rapport with members through phone calls and digital messaging systems and helping to answer any questions they may have while offering friendly, timely, and educated customer service




  • Translating and explaining all healthcare systems, benefits, and plans, and customizing support based on specific client needs




  • Assisting members by offering knowledgeable advice on connecting with clinical resources, finding healthcare providers, explaining benefits and healthcare plans, optimizing benefit packages and third party healthcare vendors, and improving financial outcomes and quality of life for all members by optimizing preventative services




  • Ensuring all customer inquiries are met using company regulations and guidelines and explaining all procedures, policies, and details in a kind and patient manner




  • Maintaining customer confidentiality and properly entering any data securely into company computer systems




Required Qualifications :

POSITION REQUIREMENTS:




  • At least 3 years of experience in a similar industry or 5 years of experience in a customer-service based environment




  • Experience in insurance, medical office, behavioral health, pharmacy tech, health plan, benefits specialist, and other related fields a plus




  • High School Diploma/GED required, Bachelor’s Degree a plus




  • Strong understanding of medical benefits plans and packages




  • Excellent written and verbal communication skills




  • Computer proficiency and can work under deadlines and maintain strong time management skills




  • Must be available to work full-time scheduled shifts Monday - Friday anytime between 8 AM and 11:15 PM




  • Ability to work remotely and transition on-site




  • Must be local to Scottsdale, AZ




 


BENEFITS:




This client offers competitive benefits including medical, dental, life insurance, 401(k), PTO, and more.


 


Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


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