Technical Support Analyst #107980
This is a very exciting 3 month Contract to Hire.
Onsite 3 days in Hackensack, NJ - with intentions to be fully onsite once restrictions are lifted.
o Provide exceptional customer service experience over the phone, email, and online chat.
o Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
o Meticulously document customer requests and/or issues, and identify the need to escalate a case.
o Familiarize and understand our client’s customer operations/workflows and products.
o Ensure procedural documentation of resolutions provided, and raise the need to address procedures that require modification or are missing.
o Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
o Identify and report cases that could be addressed with self-service and/or automation.
o 1+ years of experience working with customers as a technical representative.
o 1+ years of experience with live video streaming equipment and platforms.
o Experience in Network protocols, video Broadcasting, and knowledge in Linux preferred and a plus!
o Very high spoken and written proficiency in English.
o Highly service-oriented and able to voice and understand the customer.
o Ability to multi-task, and work in a high-demand environment (broadcasting, live-streaming).
o Ability to work in close collaboration as part of a team.
o Very close attention to detail.
o Tech Savvy.
o Independent and fast learner.
o Team player, exceptional interpersonal skills.
o Driven by values of Accountability, attention to detail and proactivity.
o Win-win attitude!