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Technical Support Analyst #107980

Location : Hackensack, NJ
Job Type : Temp/Contract
Compensation : 1.00 USD/HOUR
Start Date : 09/01/2021
End Date : 12/01/2021
Hours : Full Time
Required Years of Experience : 1
Travel : No
Relocation : No

Job Description :

This is a very exciting 3 month Contract to Hire.


Onsite 3 days in Hackensack, NJ - with intentions to be fully onsite once restrictions are lifted.




Responsibilities




o   Provide exceptional customer service experience over the phone, email, and online chat.


o   Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.


o   Meticulously document customer requests and/or issues, and identify the need to escalate a case.


o   Familiarize and understand our client’s customer operations/workflows and products.


o   Ensure procedural documentation of resolutions provided, and raise the need to address procedures that require modification or are missing.


o   Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.


o   Identify and report cases that could be addressed with self-service and/or automation.


Required Qualifications :

Required Skills




o   1+ years of experience working with customers as a technical representative.


o   1+ years of experience with live video streaming equipment and platforms.


o   Experience in Network protocols, video Broadcasting, and knowledge in Linux preferred and a plus!


o   Very high spoken and written proficiency in English.


o   Highly service-oriented and able to voice and understand the customer.


o   Ability to multi-task, and work in a high-demand environment (broadcasting, live-streaming).


o   Ability to work in close collaboration as part of a team.


o   Very close attention to detail.


 


Soft Skills


o   Tech Savvy.


o   Independent and fast learner.


o   Team player, exceptional interpersonal skills.


o   Driven by values of Accountability, attention to detail and proactivity.


o   Win-win attitude!


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