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Technical Support Analyst #107980

Location : Hackensack, NJ
Job Type : Temp/Contract
Compensation : 1.00 USD/HOUR
Start Date : 09/01/2021
End Date : 12/01/2021
Hours : Full Time
Required Years of Experience : 1
Travel : No
Relocation : No

Job Description :

This is a very exciting 3 month Contract to Hire.

Onsite 3 days in Hackensack, NJ - with intentions to be fully onsite once restrictions are lifted.


o   Provide exceptional customer service experience over the phone, email, and online chat.

o   Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.

o   Meticulously document customer requests and/or issues, and identify the need to escalate a case.

o   Familiarize and understand our client’s customer operations/workflows and products.

o   Ensure procedural documentation of resolutions provided, and raise the need to address procedures that require modification or are missing.

o   Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.

o   Identify and report cases that could be addressed with self-service and/or automation.

Required Qualifications :

Required Skills

o   1+ years of experience working with customers as a technical representative.

o   1+ years of experience with live video streaming equipment and platforms.

o   Experience in Network protocols, video Broadcasting, and knowledge in Linux preferred and a plus!

o   Very high spoken and written proficiency in English.

o   Highly service-oriented and able to voice and understand the customer.

o   Ability to multi-task, and work in a high-demand environment (broadcasting, live-streaming).

o   Ability to work in close collaboration as part of a team.

o   Very close attention to detail.


Soft Skills

o   Tech Savvy.

o   Independent and fast learner.

o   Team player, exceptional interpersonal skills.

o   Driven by values of Accountability, attention to detail and proactivity.

o   Win-win attitude!

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